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Our Helpful Tools Assist You Before, During and After Your Purchase

Whether you are purchasing your first commercial van or are needing to add vehicles to your existing fleet, we have provided these helpful tools to assist you. Below you will find answers to our customer’s most frequently asked questions, industry definitions and a collection of How-To Videos. Forest River Vans wants to ensure a positive experience with all our vehicles as our goal is to have customers for life.

Answers to Our Most Frequently Asked Questions

Contact Information

Visit the Contact Us page to locate the contact information for the specific brand that you need customer service for.

For Sales: Dealer Locator

General Information

No – we do not sell factory direct. In order to assure the best possible experience, we encourage customers to work and purchase from the Authorized Brand Dealer located in your territory. You can find the Authorized Dealer in your territory by selecting a brand and entering you state/province on our Dealer Locator.

To receive an elevation please contact your Authorized Dealer. Please have the following information available and allow 48 hours to receive unit specific information.

  • Forest River Vans Unit Number –found on Vehicle Safety Certification Label
  • Chassis VIN

Vehicle Safety Certification Labels may need to be replaced due to loss, or modifications made to increase/decrease maximum capacity. Please note any vehicle capacity adjustment must be approved and weights verified by Forest River Vans’s Engineering Department prior. Replacement labels can be ordered through the Service Department, found on our Contact Us page.

SmartFloor is an aluminum extruded floor system with integrated slotted tracks which are installed into the vehicle. It turns a Transit Van with an empty passenger area into an individual vehicle with countless variations for seating and positioning of wheelchair(s) in no time at all.

The SmartFloor is planned individually and allows unlimited flexibility when arranging individual seats as well as wheelchairs.

Ford Transit vans are exempt from any Altoona testing when constructed and sold as a 4 yr, 100K mile service life vehicle. Please download the Exemption Letter here.

Parts & Serial Number Information

Contact your authorized Forest River Vans Dealer.

The Forest River Vans dealer network is the exclusive distributor of Forest River Vans parts. Utilize the dealer locator to find the dealer nearest you. Your satisfaction is very important to us. Should you need additional assistance in finding a dealer or experience difficulty obtaining the parts you need, please feel free to contact us via our Contact Us portal.

The Serial Number can be found in the following places:

  • Title
  • Insurance Policy
  • Driver’s Side, Lower Corner of Windshield
  • Vehicle Safety Certification Label in the Driver’s Door

Owner / Maintenance / Warranty Manuals

Owner’s Manuals are placed within the shipping bag inside the vehicle from the factory to the dealer. An Owner’s Manual can also be downloaded here.

Included warranty with an Forest River Vans model is 3 year/36,000 mile. Click here to find details on what the policy covers and how to submit claims.

The Optional 5 year/100,000 mile extended warranty details can be found at: Forest River Van 5 year/100,000 Warranty.


Forest River Vans Classifications and Commonly Used Terms

Product Classification

Product Classification describes the use, capacity and required testing for vans that share a substantial degree of commonality in construction, chassis, frame and body. Upgraded options, equipment and price range does not have a specific trade mark associated with classification.

Mobility Van
A wheelchair-accessible van, or mobility van, is a vehicle that has been modified by increasing the interior size of the vehicle and equipping it with a means of wheelchair entry, such as a ramp or lift.
Light-Duty Commercial
Light-Duty vehicles are made up of three different commercial truck classes which are determined by weight or GVWR (Gross Vehicle Weight Rating). Light-Duty vehicles have a GVWR range of 0 – 14,000 lbs., or 0 – 6,350 kg. A CDL (Commercial Driving License) may be required for a Light-Duty vehicle. Check with your state regulations.
Medium-Duty Commercial
Medium-Duty vehicles are made up of three different commercial truck classes which are determined by weight or GVWR (Gross Vehicle Weight Restrictions). Medium-Duty vehicles have a GVWR range of 14,001 – 26,000 lbs., or 6,351 – 11,793 kg. A CDL (Commercial Driving License) may be required for a Medium-Duty vehicle. Check with your state regulations.
Heavy-Duty Commercial
Heavy-Duty vehicles are made up of two different commercial truck classes which are determined by weight or GVWR (Gross Vehicle Weight Restrictions). Heavy-Duty vehicles have a GVWR range of 26,001 lbs. or higher, or 11,794 kg. or higher. A CDL (Commercial Driving License) is required for any Heavy-Duty vehicle.
Terms and Definitions

The maximum permissible weight of the vehicle when fully loaded. It includes all weights, inclusive of all fluids, luggage, passengers and optional equipment. For safety and product performance do NOT exceed the advised GVWR.
Federal Motor Vehicles Safety Standards are U.S. federal regulations specifying design, construction, performance, and durability requirements for motor vehicles and regulated automobile safety-related components, systems and design features.
The Department of Transportation serves the United States by ensuring a safe and accessible, nationwide transportation system. Each state also has their own Department of Transportation, which provides specific transportation regulations per state.
The National Highway Traffic Safety Administration provides and enforces vehicle performance standards, and partners with state and local governments to reduce injuries, deaths and economic losses from motor vehicle crashes.
Commercial Driving License is required to drive commercial motor vehicles over a specific GVWR. States may also require drivers to have a CDL to operate vehicles legally. Prospective licensees should verify CDL requirements per state specific CDL Manual.
Under the ADA, the Department of Transportation issues and enforces accessibility standards for transportation vehicles. These requirements apply to new or remanufactured vehicles. Specific ADA regulations can be found at: